Product Details

Is it safe to receive a letter or a package from China?

Yes, it is safe. People receiving packages from China are not at risk of contracting the new coronavirus. From previous analysis, we know coronaviruses do not survive long on objects, such as letters or packages.

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Important Notice:

Due to the large volume of orders that we received for the 11.11 sale, orders placed during the Black Friday sale will be sent out in order of date of payment, starting from Dec 4 PT. As a way to say thank you for your patience, we’d like to gift you with the following: $35 – 2 coupon !

NEO STAR RGB Led Mouse Pad

Made of natural rubber, More durable.

Note: It is normal, when you open the package it will slightly rubber smell
As a result of expansion and contraction for rubber material, the thickness of the deviation between 0.15mm is normal ,for length and width, 1-2cm (0.4-0.8″) differences is normal , thanks.

7 colors Automatically switch

1. Red
2. Green
3. Blue
4. Purple
5. Cyan
6. Yellow
7. White
-Automatically switch in the above color order
-Colorful color fast flash
-Colorful color flash
-Turn off the backlight

Three sizes you can choose

350x250mm
800x300mm
900x400mm

Compatible with various mouse

Designed with superfine fiber braided material, with a micro-textured, smooth surface, precise navigation and optimize your gaming experience.

Non-slip

Rubber bottom with matte design, good anti-slip effect, which means it can be placed on the desktop firmly, applies to all types of keyboards and mice.

Switch button

Long press: power
short press: switch LED

Powered by USB, plug and play, no driver needed, and one-touch control designed to switch the light colors and turn off, very convenient to use.

Color Beautiful

Lighting design in the four sides of the mouse pad, perfectly match up with your any LED mouse and keyboards, highlight the atmosphere and put you in a colorful world.

FAQ

Q: When I open the package it is smell rubber slightly, and the top and bottom are not clear, is it normal?

A: Yes, it is normal.As a result of expansion and contraction for rubber material, the thickness of the deviation between 0.15mm is normal ,for length and width, 1-2cm (0.4-0.8″) differences is normal , thanks.

Q: Can I buy it according to my design?

A: Yes.However, the weight of the mouse pad is very heavy, please contact us according to the quantity and design you want.

Q: I want to buy it as a gift. Can I deliver it quickly?

A: Of course, we are recommend that you can choose the Russian location or Spanish location. For more logistics issues, please feel free to contact us.

Buyer Shows

What is Included

1x led mouse pad
1x usb cable

Good quality and good service：

1) Regarding the shipping method and delivery time data, the products that are only applicable to our store are not suitable for other sellers. Please note.
2) If you are satisfied with our products, please leave a comment (5 stars) and share the details. If you are not satisfied with the order, please contact us within 24 hours, we will contact you until the problem is solved.

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Shipping & Payment

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Latest Gaming Gear (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://latestgaminggear.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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SHIPPING

How do you ship packages?

Do you ship worldwide?

What about customs?

How long does shipping take?

Do you provide tracking information?

My tracking says “no information available at the moment”.

Will my items be sent in one package?

RETURNS

Order cancellation

Refunds

Exchanges